Terms of service
Terms of Service
Last Updated: August 24, 2026
Welcome to Soso Hairs. These Terms of Service (“Terms”) govern your use of the Soso Hairs website and your purchase of products from us. Throughout these Terms, “we,” “us,” and “our” refer to Soso Hairs.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website or purchasing from us.
1. Online Store Terms
By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not attempt to interfere with the security, operation, or functionality of our website.
We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, or violations of these Terms.
2. Products and Product Information
Soso Hairs sells wigs, hair extensions, and related hair products.
We make reasonable efforts to display product descriptions, colors, textures, lengths, lace types, and photographs as accurately as possible. However, colors and appearance may vary slightly depending on lighting, screen settings, styling, manufacturing variations, and the natural characteristics of human hair.
Because many of our products are made from human hair, slight variations in texture, color, density, curl pattern, or appearance may occur.
Product availability is subject to change without notice.
3. Pricing
All prices shown on our website are listed in the currency displayed at checkout.
We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.
If a product is mistakenly listed at an incorrect price, we reserve the right to cancel the affected order and issue a refund for any amount paid.
Discount codes and promotional offers are subject to their stated conditions and may not be combined unless otherwise indicated.
4. Orders
Submitting an order does not guarantee acceptance of that order.
We may refuse or cancel an order for reasons including, but not limited to:
- Suspected fraud or unauthorized payment activity
- Incorrect pricing or product information
- Product unavailability
- Incomplete or inaccurate customer information
- Orders that violate these Terms
If we cancel an order after payment has been received, the amount paid for the cancelled portion of the order will be refunded using the applicable payment method.
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
5. Payment
Payment must be successfully authorized before an order can be processed.
Available payment methods are shown at checkout and may include third-party payment providers or installment-payment services.
When using a third-party payment provider, you may also be subject to that provider’s separate terms and conditions.
Soso Hairs does not control approval decisions made by third-party financing or installment providers.
6. Shipping and Delivery
Order processing times, estimated delivery times, shipping methods, and other shipping information are provided in our Shipping Policy.
Customers are responsible for entering a complete and accurate shipping address.
Once an order has been shipped, delivery times may be affected by the shipping carrier, weather, holidays, customs processing, or other circumstances outside our reasonable control.
Please review our Shipping Policy before placing an order.
7. Returns, Refunds and Exchanges
Returns and refunds are governed by our Refund Policy.
For health, hygiene, and product-integrity reasons, hair products generally must remain unused, unworn, unaltered, and in their original condition to qualify for a return.
For wigs and lace products, lace must remain uncut and unaltered.
Products that have been worn, installed, washed, chemically treated, colored, cut, altered, or otherwise used may not qualify for return unless required by applicable law.
Customers should review the complete Refund Policy before purchasing.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer-protection laws.
8. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you believe you received a damaged, defective, or incorrect product, contact Soso Hairs promptly and provide your order information along with photographs or other information reasonably necessary for us to review the issue.
Claims will be evaluated according to our Refund Policy and applicable law.
9. Hair Care and Product Use
Customers are responsible for properly caring for and maintaining their hair products.
The lifespan and appearance of human-hair products can vary depending on factors including:
- Frequency of wear
- Heat styling
- Chemical processing
- Washing and conditioning
- Products applied to the hair
- Storage
- Installation methods
- General maintenance
We do not guarantee that every product will perform identically for every customer or remain in its original condition indefinitely.
Customers should use appropriate care when applying heat, chemicals, dyes, adhesives, or styling products.
10. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors or update information and, where legally permitted, cancel orders affected by material errors.
11. Website Content and Intellectual Property
Unless otherwise stated, the content appearing on the Soso Hairs website, including our business name, branding, product descriptions, graphics, photographs, logos, text, website design, and other content, belongs to Soso Hairs or is used with permission.
You may not reproduce, copy, distribute, sell, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.
12. Reviews and Customer Content
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Soso Hairs, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, abusive, defamatory, fraudulent, infringes another person's rights, or contains malicious software.
Where permitted by law and subject to any permissions you provide, Soso Hairs may display customer-submitted reviews or content in connection with our products and services.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, applications, social-media platforms, or other services.
These third parties operate independently from Soso Hairs. We are not responsible for the content, privacy practices, availability, or conduct of third-party services.
Your use of third-party services may be governed by their own terms and privacy policies.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that information necessary to process your order may be handled by Shopify, payment processors, shipping providers, and other service providers involved in operating our store and fulfilling your purchase.
Please review our Privacy Policy for additional information.
15. Prohibited Uses
You may not use the Soso Hairs website:
- For unlawful purposes
- To violate the rights of another person
- To transmit malicious code
- To interfere with the security or operation of the website
- To attempt unauthorized access to systems or customer information
- To submit false or fraudulent information
- To engage in fraudulent purchases or payment activity
- To copy or commercially exploit website content without authorization
We reserve the right to restrict access to our services when these Terms are violated.
16. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an “as available” basis.
We make reasonable efforts to provide accurate information and quality products, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.
Any warranties that cannot legally be excluded remain unaffected.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Soso Hairs will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Soso Hairs harmless from claims, damages, liabilities, or reasonable expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
19. Governing Law
These Terms and any transactions involving Soso Hairs will be governed by the applicable laws of the State of Tennessee and the United States, without limiting any mandatory consumer-protection rights that may apply to customers in other jurisdictions.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business practices, products, services, or legal obligations.
The latest version will be posted on this page with an updated effective date.
Continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
22. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement between you and Soso Hairs concerning your use of the website and purchases from the store.
23. Contact Information
Questions regarding these Terms of Service may be submitted through the contact information provided on the Soso Hairs Contact Information page or through the contact methods displayed on our website.
Soso Hairs
Website: sosohairs.com
