Refund policy


Soso Hairs

At Soso Hairs, we take pride in being dealers in quality human hair for women of abundance. Due to the nature of our products and for hygiene reasons, we have a strict but fair refund and exchange policy.

No Refund Policy

All sales are FINAL.

We do not offer refunds once an order has been shipped. Human hair products are personal-use items, and we cannot resell returned hair.

Exchange Policy

We only accept exchanges under the following conditions:

  • The item received is a wrong order

  • The issue is reported within 48 hours of delivery

  • The hair is unused, unaltered, unworn, and in its original packaging

  • Lace must be uncut, and hair must show no signs of installation, styling, washing, or chemical processing

To request an exchange, please email:
[hairssoso@gmail.com You can always contact us for any return question at (615)796-6695


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.




Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hairssoso@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hairssoso@gmail.com.

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with:

  • Order number

  • Clear photos/videos of the issue

  • Description of the problem

Once approved, we will provide exchange instructions.

Items Not Eligible for Exchange

  • Worn or installed wigs

  • Cut or customized lace

  • Colored, washed, or altered hair

  • Clearance or sale items

  • Orders reported after 48 hours of delivery

Shipping Fees

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

Order Cancellation

Orders cannot be canceled once processing has begun.

By placing an order with Soso Hairs, you agree to this Refund & Exchange Policy.