Refund Policy

Last Updated: August 24, 2026

At Soso Hairs, we want you to feel confident when placing your order. Because wigs and hair extensions are personal-use products, returns are subject to strict hygiene and product-condition requirements.

Please review this policy carefully before purchasing.

1. Return Eligibility

To be eligible for a return, you must contact Soso Hairs to request a return within 48 hours of confirmed delivery.

The item must also be:

• Unused
• Unworn
• Uninstalled
• Unwashed
• Unaltered
• In its original condition
• Returned with the original packaging, where applicable

For wigs and lace products, the lace must be completely uncut and unaltered.

Hair that has been worn, installed, cut, colored, bleached, washed, chemically treated, heat-altered, or otherwise modified is not eligible for return unless the item was defective when received or applicable law requires otherwise.

Return requests submitted more than 48 hours after confirmed delivery may not be accepted, except where required by applicable law.

2. Return Requests

If you would like to request a return, please contact Soso Hairs within 48 hours of confirmed delivery using the contact information provided on our website.

Please include:

• Your name
• Order number
• The item you would like to return
• The reason for the return

Do not send a product back before receiving return instructions from Soso Hairs.

Approval of a return request does not guarantee a refund. All returned items will be inspected to confirm that they meet the eligibility requirements of this policy.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of confirmed delivery so we can review the issue.

You may be asked to provide photographs of the item, packaging, shipping label, or other information needed to verify the problem.

If we confirm that the product was damaged, defective, or incorrect when received, we will work with you on an appropriate resolution, which may include a replacement or refund.

4. Non-Returnable Items

For hygiene and product-integrity reasons, we cannot accept returns on hair products that have been:

• Worn
• Tried on in a manner that alters the product
• Installed
• Washed or conditioned
• Cut or trimmed
• Dyed, bleached, or chemically treated
• Heat-altered
• Sprayed with adhesive, holding products, or other styling products
• Altered from their original condition
• Returned with cut or altered lace

Items marked as final sale, where clearly identified before purchase, are also not eligible for return except where required by law.

5. Exchanges

If you need a different product, length, texture, or style, contact us within 48 hours of confirmed delivery.

Any exchange is subject to product availability and the same return-condition requirements outlined in this policy.

We may process eligible exchanges as a return followed by a new purchase.

6. Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is due to an error by Soso Hairs or otherwise required by law.

7. Return Shipping

Unless the return is due to a damaged, defective, or incorrect item confirmed by Soso Hairs, customers are generally responsible for return-shipping costs.

We recommend using a trackable shipping method when returning an item.

Soso Hairs is not responsible for return packages that are lost before they are delivered to us.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make a reasonable effort to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

If an order has already shipped, it must follow the applicable return process, including the 48-hour return-request period after confirmed delivery.

9. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to Soso Hairs because the address provided was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if the customer requests reshipment.

Any refund for an eligible returned package may exclude shipping costs or carrier fees, to the extent permitted by law.

10. Promotional and Discounted Orders

Purchases made using a promotional code or discount may still be eligible for return if they meet all requirements of this policy, including the 48-hour return-request requirement, unless the item was clearly identified as final sale before purchase.

Any approved refund will be based on the amount actually paid for the returned item.

11. Payment Installments

If an order was purchased through a third-party installment or financing provider, approved refunds will be processed according to that provider's procedures.

Refund timing, remaining payments, and account adjustments may be controlled by the payment provider.

12. Consumer Rights

Nothing in this Refund Policy is intended to limit any rights or remedies available to you under applicable consumer-protection laws.

13. Contact Us

If you have questions about a return, refund, damaged item, or order issue, please contact Soso Hairs using the contact information provided on our website.

Website: sosohairs.com

Email: hairsoso@gmail.com

Contact- 615-796-6695